Last Updated: August 17, 2026
This Refund & Returns Policy applies to purchases made directly through ArcanumWorlds.com and forms part of our Terms of Service.
The Site is operated by Malborn LLC, a Texas limited liability company doing business as Arcanum Worlds (“Arcanum Worlds,” “we,” “us,” or “our”).
Nothing in this Policy limits any refund, return, withdrawal, warranty, or other consumer right that cannot lawfully be excluded under applicable law.
Except where otherwise required by applicable law, all sales are final.
We do not generally accept returns, exchanges, or refund requests because you:
This policy does not limit statutory consumer rights that cannot legally be excluded, including applicable rights of withdrawal for consumers in the European Union or European Economic Area.
Orders are generally final once placed, and cancellation requests are not guaranteed.
If you wish to request cancellation, please contact us as soon as possible. Where permitted by law, we may, at our sole discretion, cancel an order that has not yet entered processing or fulfilment. Once an order has entered processing, been packed, or shipped, we generally will not cancel it.
Our acceptance of a cancellation request in one instance does not create a right to cancellation for other orders.
If applicable law gives you a statutory right to withdraw from the purchase after shipment or delivery, that right remains unaffected.
If you receive a physical product that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
After reviewing the issue, where permitted by applicable law, our first remedy will generally be replacement of the affected product at no additional cost.
Where applicable law permits us to determine the remedy and replacement is unavailable or impracticable, we may offer store credit, a refund, or another appropriate remedy at our discretion.
Where applicable law gives you the right to choose between repair and replacement, or requires a price reduction, refund, or other statutory remedy in particular circumstances, those rights remain unaffected.
Minor damage to external shipping packaging that does not affect the product itself generally does not qualify as a damaged product.
Minor manufacturing variations that do not materially affect the appearance, function, or use of a product are also not ordinarily considered defects.
If you believe the product itself was damaged during shipping, please contact us and provide photographs showing the condition of both the product and, where relevant, its packaging.
Except where otherwise required by applicable law, purchases of PDFs and other digital products are final and non-refundable once the digital content has been supplied or made available for download.
We do not generally issue refunds because a customer:
If you are unable to access a digital product you purchased, please contact us. We will make reasonable efforts to restore access or provide a replacement download.
Nothing in this section limits remedies required by applicable law for defective or non-conforming digital content.
Some Arcanum Worlds products may include both physical goods and immediately delivered digital content.
The physical and digital portions of a bundle may be subject to different refund and withdrawal rules.
Accessing or downloading the digital portion of a bundle does not automatically eliminate any statutory withdrawal right that applies separately to the physical goods.
Where a refund or withdrawal applies to only part of a bundle, we may calculate the refund according to the value attributable to the affected component, where permitted by applicable law.
If you are an eligible consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from certain online purchases without giving a reason. For physical goods, the withdrawal period generally expires 14 days after you, or a third party designated by you other than the carrier, receive the goods. This statutory right applies independently of our general all sales are final policy.
To exercise an applicable withdrawal right, you must notify us before the withdrawal period expires. You may use the withdrawal function provided on our Site or send us a clear statement identifying you, your order, the affected product or products, and your decision to withdraw. Where required by applicable law, our online withdrawal function will provide confirmation of your submission. You may also use the separate EU/EEA Model Withdrawal Form, although use of that form is not mandatory.
After notifying us, you must return the goods within the period required by applicable law, generally within 14 days. You are responsible for the direct cost of returning the goods where permitted by law and where we have informed you of that responsibility. Contact us before sending anything so that we can provide the appropriate warehouse address and return instructions. Do not send merchandise to our business address unless specifically instructed.
If you validly withdraw, we will reimburse the payments required by applicable law, including the cost of our least expensive standard delivery method where required. Additional amounts paid for expedited or premium delivery are not refundable except where the law requires otherwise. For physical goods, we may withhold reimbursement until we receive the goods back or you provide evidence that they have been sent, whichever occurs first, where permitted by law.
You may inspect goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. Where permitted by law, we may deduct any diminished value caused by handling beyond that necessary inspection. For books, this may include materially worn pages or binding, marks, creases, stains, damage, or other loss of resale value caused by use beyond ordinary inspection.
Different rules apply to downloadable PDFs and other digital content. As described in our Terms of Service, where permitted by applicable law, if you expressly consent to the immediate download or supply of digital content and acknowledge that you will lose your statutory withdrawal right once delivery begins, the withdrawal right for that digital content may be lost when the download or other supply begins. This does not affect mandatory rights relating to defective or non-conforming digital content.
Certain other products may also be excluded from withdrawal rights where applicable law provides an exclusion. To exercise an applicable right of withdrawal online, use our Withdrawal Request form. Submission of a request does not itself confirm eligibility for withdrawal. We will review the request to determine whether the statutory right applies and process eligible requests in accordance with applicable law.
Refusing delivery or failing to collect a shipment does not necessarily constitute a valid cancellation or exercise of a statutory right of withdrawal.
Where a customer wishes to exercise a statutory withdrawal right, the customer should notify us clearly in accordance with this Policy.
If a shipment is returned to us because it was refused, unclaimed, or could not be delivered because of information supplied by the customer, reasonable shipping or handling costs may be deducted or charged where permitted by applicable law.
Customers are responsible for providing accurate and complete shipping information.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, we may require payment of additional shipping charges before resending the order.
We are not responsible for losses caused solely by inaccurate delivery information supplied by the customer except to the extent applicable law provides otherwise.
If tracking indicates that an order may have been lost in transit, please contact us.
We may investigate the shipment with the applicable carrier or fulfilment provider before issuing a replacement or other remedy.
Where applicable consumer law places responsibility for delivery upon us until the goods are received by the consumer, we will provide the remedy required by that law.
If you believe there is a problem with an order, please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.
Nothing in this provision limits any legal right you may have to dispute an unauthorised or improper charge with your payment provider.
Fraudulent or abusive chargebacks may result in restrictions on future purchases where permitted by law.
Approved refunds will ordinarily be issued to the original payment method.
Processing times after we issue a refund are controlled by your bank, card issuer, or payment provider and may vary.
Store credit may be offered where appropriate, but we will not substitute store credit for a monetary refund where applicable law requires a monetary refund.
Consumer protection laws differ between jurisdictions.
Nothing in this Policy excludes, restricts, or modifies a guarantee, warranty, right of withdrawal, right to refund, or other consumer right that cannot legally be excluded, restricted, or modified.
Where this Policy conflicts with a mandatory requirement of applicable consumer law, the mandatory requirement will prevail.
For questions concerning a damaged product, incorrect order, digital download, refund, statutory withdrawal, or return, please contact:
Malborn LLC
Doing business as Arcanum Worlds
Email: info@arcanumworlds.com
Please include your order number and sufficient information for us to identify your purchase.
For physical returns, contact us before shipping anything so that we can provide the appropriate return instructions and warehouse address.
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