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PRIVACY POLICY

Last Updated: August 17, 2026

This Privacy Policy explains how Malborn LLC, a Texas limited liability company doing business as Arcanum Worlds (“Arcanum Worlds,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit ArcanumWorlds.com (the “Site”), create an account, subscribe to communications, download materials, contact us, or purchase our products.

This Privacy Policy is intended to explain our data practices. Where applicable law requires your consent for particular processing activities, we will request that consent separately.

1. Who We Are

Malborn LLC is a tabletop roleplaying game publisher based in Texas, United States.

Arcanum Worlds publishes tabletop roleplaying games and related products and uses the Site to:

  • Provide information about our projects;
  • Publish news and development updates;
  • Offer playtests, previews, and free downloads;
  • Sell physical and digital products;
  • Maintain customer accounts;
  • Deliver purchased digital content;
  • Communicate with customers;
  • Operate mailing lists; and
  • Promote our products and crowdfunding campaigns.

For purposes of applicable data protection laws, Malborn LLC is generally the controller of personal information collected through the Site.

2. Information We Collect

The information we collect depends upon how you interact with the Site.

2.1 Information You Provide to Us

We may collect information you voluntarily provide, including:

  • Name;
  • Email address;
  • Billing address;
  • Shipping address;
  • Telephone number, where required for delivery or customer service;
  • Account information;
  • Order information;
  • Products purchased;
  • Download history or entitlement information;
  • Newsletter subscription preferences;
  • Information submitted through forms, surveys, playtests, or promotions;
  • Reviews, feedback, or other content you submit; and
  • Information contained in correspondence you send to us.

If you create an account, your password is stored using security protections provided by our website or account infrastructure. We do not normally have access to your password in readable form.

2.2 Order and Transaction Information

When you purchase a product, we may collect and maintain information concerning the transaction, including:

  • Your name;
  • Contact information;
  • Billing and shipping information;
  • Products ordered;
  • Order date;
  • Order amount;
  • Payment status;
  • Fulfilment and shipping status;
  • Refund or replacement information; and
  • Digital-download access.

Payment-card information is generally processed by third-party payment processors rather than stored directly by us.

2.3 Information Collected Automatically

When you use the Site, certain information may be collected automatically by our website infrastructure, hosting providers, security services, cookies, or similar technologies.

This information may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring pages;
  • Pages viewed;
  • Date and approximate time of visits;
  • Login activity;
  • Shopping-cart activity;
  • Technical error information; and
  • Basic website security and performance information.

We use this information to operate, secure, troubleshoot, and improve the Site.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders;
  • Deliver physical products;
  • Provide access to purchased digital products;
  • Maintain customer accounts;
  • Process payments and refunds;
  • Communicate about orders;
  • Provide customer support;
  • Respond to questions or requests;
  • Send newsletters and promotional communications where permitted;
  • Provide playtests, previews, free downloads, and project updates;
  • Administer promotions;
  • Request reviews relating to purchases;
  • Maintain website security;
  • Detect or prevent fraud and abuse;
  • Diagnose technical problems;
  • Maintain business and accounting records;
  • Comply with tax, legal, regulatory, and contractual obligations;
  • Establish, exercise, or defend legal claims; and
  • Operate and improve our business and Site.

We do not use personal information for purposes materially incompatible with those described here unless permitted by applicable law.

4. Legal Bases for Processing

Where the European Union General Data Protection Regulation, UK GDPR, or similar laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following bases.

Contract

We process information when necessary to enter into or perform a contract with you.

For example, we may use your name, address, payment information, and order details to process a purchase, ship products, or provide access to digital content.

Consent

We may rely on your consent where required, particularly for certain marketing communications or non-essential tracking technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

  • Operating and securing the Site;
  • Preventing fraud;
  • Providing customer service;
  • Maintaining business records;
  • Improving our products and services; and
  • Protecting our legal rights.

Legal Obligations

We may process or retain information when necessary to comply with applicable laws, including tax, accounting, consumer protection, fraud-prevention, and regulatory requirements.

5. Email Communications

If you subscribe to our mailing list, request a free download that includes marketing consent, or otherwise choose to receive marketing communications, we may send you:

  • Project announcements;
  • Development updates;
  • New product announcements;
  • Playtests and previews;
  • Crowdfunding campaign information;
  • Special offers; and
  • Other Arcanum Worlds news.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing communications.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications that are necessary in connection with your account or purchases.

These may include:

  • Order confirmations;
  • Receipts;
  • Shipping notifications;
  • Download links;
  • Account notices;
  • Customer-service communications; and
  • Other communications necessary to fulfil or administer a transaction.

After a purchase, we may also send a limited follow-up communication inviting you to review the product where permitted by applicable law. Where required, you may opt out of such communications.

6. Brevo

We use Brevo as an email and communications service provider.

Brevo may process personal information on our behalf in connection with newsletters, marketing communications, mailing-list administration, and certain transactional communications.

Information processed through Brevo may include:

  • Email address;
  • Name, if provided;
  • Subscription status;
  • Date and source of subscription;
  • Email delivery information;
  • Unsubscribe activity; and
  • Email engagement information, such as opens or link clicks, where such tracking is enabled and permitted by applicable law.

We use this information to administer our mailing lists, deliver communications, understand whether communications are functioning properly, and evaluate engagement with our emails.

Brevo acts as a service provider or data processor on our behalf for these activities and maintains its own privacy, security, and data-processing practices.

Where required by applicable law, email tracking or similar technologies will be subject to applicable consent requirements.

7. Cookies and Similar Technologies

The Site may use cookies and similar technologies.

Cookies are small files or pieces of information stored on or associated with your device.

We may use cookies for purposes such as:

  • Maintaining login sessions;
  • Remembering shopping-cart contents;
  • Providing account functionality;
  • Maintaining website security;
  • Preventing fraud;
  • Remembering preferences;
  • Measuring website performance; and
  • Supporting other Site functionality.

Some cookies are necessary for the Site to operate and cannot reasonably be disabled through our Site without affecting functionality.

Other cookies or tracking technologies may be optional.

Where applicable law requires consent before placing non-essential cookies or similar technologies, we will request that consent through an appropriate cookie or privacy control.

You may also be able to control cookies through your browser settings. Blocking some cookies may prevent certain Site features from functioning correctly.

8. Analytics, Advertising, and Third-Party Technologies

We may use third-party services to help operate, measure, secure, or improve the Site.

If we use analytics, advertising, social-media, or similar technologies that collect personal information or place non-essential cookies, we will provide disclosures and consent choices where required by applicable law.

Third-party services may collect information according to their own privacy policies.

We will update this Privacy Policy where appropriate if our use of such technologies materially changes.

9. Online Store and Payment Processing

When you purchase through the Site, payment information may be processed by third-party payment providers, including providers such as Stripe or PayPal, depending upon the payment method available at checkout.

These providers may receive information necessary to process the transaction, including:

  • Name;
  • Billing information;
  • Payment information;
  • Transaction amount; and
  • Other information required to authorise or prevent fraud in connection with the payment.

We generally do not store complete payment-card numbers.

Payment providers process information according to their own privacy policies and legal obligations.

10. Shipping and Fulfilment Providers

We may share information with warehouses, fulfilment providers, postal services, carriers, customs intermediaries, or other providers when necessary to fulfil an order.

Information shared may include:

  • Name;
  • Shipping address;
  • Email address;
  • Telephone number where required;
  • Products ordered; and
  • Other information reasonably necessary for delivery, customs processing, or fulfilment.

These providers receive information only as necessary for the services they perform or as otherwise permitted by applicable law.

11. Other Service Providers

We may use third parties to provide services necessary to operate our business.

These may include:

  • Website hosting and infrastructure providers;
  • Ecommerce service providers;
  • Email providers;
  • Payment processors;
  • Shipping and fulfilment providers;
  • Customer-service providers;
  • Website security providers;
  • Data-storage providers;
  • Professional advisers;
  • Accountants; and
  • Other technology or business-service providers.

These providers may process personal information on our behalf or for purposes necessary to provide their services.

We seek to provide service providers only with information reasonably necessary for the services they perform.

12. Crowdfunding Platforms and External Services

We may link to or interact with third-party platforms such as Kickstarter, BackerKit, or other crowdfunding and fulfilment services.

Information you provide directly to those services is governed by their own privacy policies.

Where a crowdfunding or fulfilment platform provides us with backer or customer information necessary to fulfil a campaign, we may process that information to:

  • Fulfil rewards;
  • Provide digital content;
  • Ship products;
  • Communicate about the campaign;
  • Resolve fulfilment issues; and
  • Meet related legal and accounting obligations.

Third-party sites and platforms operate independently from us, and we are not responsible for their independent privacy practices.

13. How We Share Personal Information

We do not sell or rent personal information for money.

We may disclose personal information:

  • To service providers assisting us with our business;
  • To payment processors;
  • To email and communications providers;
  • To shipping and fulfilment providers;
  • To professional advisers;
  • When required by applicable law, court order, or legal process;
  • Where reasonably necessary to detect or prevent fraud;
  • To protect our rights, property, customers, or others;
  • In connection with a merger, acquisition, financing, reorganisation, sale of assets, or similar business transaction; or
  • With your consent or at your direction.

Where applicable privacy law uses terms such as “sale” or “sharing” more broadly than an exchange of personal information for money, we will provide any notices and choices required by that law.

14. International Data Transfers

Malborn LLC is based in the United States, and some of our service providers may operate in the United States, European Union, United Kingdom, or other countries.

As a result, personal information may be processed outside the country in which you live.

Where applicable data protection law requires safeguards for international transfers, we or our service providers may use legally recognised mechanisms, such as adequacy decisions, standard contractual clauses, or other permitted safeguards.

The privacy and data protection laws of countries receiving personal information may differ from those in your jurisdiction.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, legal, accounting, tax, security, and contractual requirements.

Retention periods may vary according to the type of information.

For example:

  • Account information may be retained while an account remains active;
  • Order records may be retained as necessary for customer service, accounting, tax, fraud prevention, and legal compliance;
  • Digital-purchase records may be retained to maintain access to purchased content;
  • Customer correspondence may be retained while relevant to a transaction, dispute, or support matter;
  • Marketing information may be retained while you remain subscribed; and
  • Certain suppression records may be retained after you unsubscribe so that we can honour your request not to receive further marketing communications.

When information is no longer reasonably necessary, we may delete, anonymise, or securely dispose of it, subject to applicable law.

16. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of passwords and other account credentials associated with your account.

17. Your Privacy Rights

Depending upon where you live and the laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Object to direct marketing;
  • Request portability of certain information;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint with an appropriate data protection or supervisory authority.
  • These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to certain requests.

To exercise an applicable privacy right, contact us at info@arcanumworlds.com.

We will respond within the period required by applicable law.

18. European Union and European Economic Area Residents

If the GDPR applies to our processing of your personal information, you may have rights including access, rectification, erasure, restriction, portability, and objection as described above.

You may object at any time to processing of your personal information for direct marketing purposes.

Where we rely on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You may also have the right to lodge a complaint with the data protection supervisory authority in the country where you live, work, or believe an infringement occurred.

Nothing in this Privacy Policy limits rights granted to you by applicable data protection law.

19. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending upon the law and whether it applies to our business, these rights may include:

  • Accessing personal information;
  • Correcting inaccurate information;
  • Deleting personal information;
  • Obtaining a copy of certain information; and
  • Opting out of certain uses or disclosures of personal information.

Some state privacy laws apply only to businesses meeting specified thresholds. We will honour applicable rights to the extent required by law.

Requests may be submitted to info@arcanumworlds.com.

20. Marketing Choices

You may unsubscribe from our marketing emails at any time by using the unsubscribe link in the applicable email.

You may also contact info@arcanumworlds.com to request removal from our marketing list.

We may retain limited information, such as your email address on a suppression list, where reasonably necessary to ensure that we continue to honour your unsubscribe request.

Opting out of marketing does not prevent us from sending communications necessary to administer an order, account, transaction, or legal obligation.

21. Children’s Privacy

The Site is intended for users 13 years of age or older.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact info@arcanumworlds.com so that we can investigate and, where appropriate, delete the information.

Where applicable law imposes a higher age requirement for consent to particular data-processing activities, we will comply with that requirement.

22. Third-Party Links

The Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of independent third-party services.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

23. Business Transfers

If Malborn LLC is involved in a merger, acquisition, financing, reorganisation, bankruptcy, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor receiving personal information will be required to handle it in accordance with applicable law and any commitments that continue to apply.

24. Legal Requirements and Protection of Rights

We may preserve, use, or disclose personal information where we reasonably believe doing so is necessary to:

  • Comply with applicable law or valid legal process;
  • Respond to lawful requests from public authorities;
  • Enforce our agreements;
  • Investigate fraud or misuse;
  • Protect the security of the Site;
  • Protect the rights, property, or safety of Malborn LLC, our customers, or others; or
  • Establish, exercise, or defend legal claims.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements, or privacy practices.

When we update the Policy, we will post the revised version on the Site and update the “Last Updated” date.

Where required by applicable law, we may provide additional notice of material changes.

26. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information relating to you, or if you wish to exercise an applicable privacy right, please contact:

Malborn LLC
Doing business as Arcanum Worlds
Email: info@arcanumworlds.com