Last updated: March 11,2026
This Refund & Returns Policy applies to purchases made through https://arcanumworlds.com, operated by Malborn LLC, based in Texas, United States. By placing an order through this website, you agree to the terms of this policy.
All sales are final. We do not accept returns or provide refunds once an order has been placed.
This policy applies to both digital products and physical products, except in cases where an item arrives damaged or incorrect.
Digital products include downloadable items such as PDFs, digital books, and other downloadable content.
Because digital products are delivered instantly and cannot be returned, all digital product purchases are final and non-refundable.
If you experience technical issues with a download, such as:
• corrupted files
• missing downloads
• difficulty accessing your purchase
please contact us and we will assist you by restoring access or providing a replacement file.
All physical product sales are final.
We do not accept returns or offer refunds for physical products unless the item arrives damaged or incorrect.
If a physical item arrives damaged or incorrect, please contact us within 7 days of delivery and provide:
• your order number
• a description of the issue
• photographs of the damage or incorrect item
Once the issue is verified, we will provide a replacement item whenever possible. If the item is out of stock and a replacement cannot be provided, a refund may be issued instead.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
We are not responsible for packages lost or delayed due to incorrect shipping addresses provided at checkout.
If a package is lost or delayed in transit, we recommend contacting the shipping carrier first for assistance.
If you continue to experience issues, you may contact us and we will do our best to help resolve the situation.
If you experience any problems with your order, please contact us and we will make reasonable efforts to assist you.
If you have any questions regarding this policy or need assistance with an order, please contact us at:
